1.1. makemebliss.eu e-shop sells products belonging to MAKEMEBLISS OÜ (hereinafter Products).
1.2. The Terms and Conditions apply to legal relations that arise between the Customer (hereinafter the Customer) and the owner of the shopping environment (hereinafter the E-shop) located on the Internet address www.makemebliss.eu MAKEMEBLISS OÜ (hereinafter the Seller) in connection with the purchase of Products from the E-store. In addition to these terms and conditions, the legal relations arising from the purchase of Products from the E-store are regulated by the legislation in force in the Republic of Estonia.
1.4. Seller details:
Viru 12-2 Tallinn 10140
Phone +372 5236471
2.1. All prices displayed in the E-shop are presented in euros and include VAT.
2.2. Product prices and discounts may differ from the product selection, prices and discounts of the Company's retail stores.
3.1. The products displayed in the e-shop are usually available in stock / seller's stores. The availability of these Products is not guaranteed as it may be erroneous due to possible technical issues with the programs.
3.2. If the Customer submits an order, but it turns out that the Seller does not have the given Product, it is not possible to fulfill the given order in the E-store. In this case, the full purchase amount will be returned to the Customer as soon as the absence of the product becomes clear.
3.3. The photos of the Products displayed in the e-store are for illustrative purposes only and may slightly inadvertently differ from the actual appearance of the Product.
Making a purchase
4.1. The Customer selects the desired Product in the E-shop and adds it to the shopping cart by clicking the “Add to shopping cart” button.
4.2. To place an order, the Customer must go to the Shopping Cart page: in the menu bar, click on the "Go to pay" button in the shopping cart selection, after which the Customer will be directed to the ordering page.
4.3. After entering the required data and checking the accuracy of the data, the Customer confirms the order by clicking "Submit order". After this activity, the order has been confirmed and forwarded to the seller.
4.4. The Customer pays for the Product immediately via the Internet Bank and confirms the payment to the Seller by clicking on the “Back to Merchant” button.
4.5. After paying for the Product, the E-shop will send an order confirmation to the Customer's e-mail.
4.6. When placing an order, the customer undertakes to provide the necessary, true data for fulfilling the order.
4.7. The Seller shall not be liable for the impossibility of performance due to incorrect information provided by the Customer during the performance of the order or for any consequences arising therefrom.
4.8. The Seller has the right to refuse to fulfill the order if there is any doubt as to the accuracy of the information provided to the Seller and in case of conduct that does not comply with good practice.
Methods of payment
5.1. To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The screen will then display the amount of the fee (in euros), which can be paid securely through the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay
- Visa, Mastercard, Paypal or American Express card payments
5.2. Bank link payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment - in the secure environment of the respective bank. The seller does not have access to the customer's bank and credit card details. The Agreement enters into force upon receipt of the amount due to the current account of the Online Store.
NB! When paying with a bank link, be sure to click the "Back to merchant" button on the bank's page.
5.3. Card payments are verified by the Stripe Payment interface of the E-store. The seller does not have access to the customer's bank and credit card details.
5.4. You can pay for the ordered products to the MakeMeBliss current account at LHV Pank - MAKEMEBLISS OÜ EE517700771002402809. Please write the order number in the explanation.
6.1. The goods are sent to the following countries: Estonia
6.2. The customer can choose between different methods of product delivery. The arrival of the product depends on the postal service chosen by the Customer.
Assembly time: up to 3 working days. (After making the purchase, the Online Store will complete the order within three working days at the latest and hand it over to the logistics partner chosen by the Customer for delivery)
Delivery time: up to 5 working days. Makemebliss.eu is not responsible for delays caused by the postal service provider in delivering the goods to the buyer.
6.3. By choosing the Omniva parcel machine as the method of delivery, the Product will reach the parcel machine chosen by the Customer within 5 working days as of sending the order confirmation to the Customer's e-mail address.
The Customer will be notified of the arrival of the product at the parcel machine by an SMS message, which includes the door code, the location of the parcel machine, the return code and the end of the storage term. The vending machines are open 24 hours. The product is stored in the parcel machine for 7 calendar days. After the expiration of the term, the Product will be sent back to the E-store. If the Customer does not pick up the Product within the aforementioned term, the Customer is obliged to reimburse the costs related to repeated shipping.
6.4. The Client is obliged to maintain clause 7.2. this SMS message until the end of the 14-day return period. The Customer can exchange or return the Product if necessary, using the return code in the same SMS.
6.5. By choosing the Post Office as the method of delivery, the Product will reach the post office chosen by the Customer within 5 working days as of sending the order confirmation to the Customer's e-mail address. Upon arrival of the Product at the post office, the Customer will be notified by an SMS message containing information about the post office where the Customer will receive the Product. The product is kept in the post office for 14 calendar days. After the expiration of the term, the Product will be sent back to the E-store.
6.6. By choosing Courier as the delivery method, the Product will reach the address chosen by the Customer within 5 working days as of sending the order confirmation to the Customer's e-mail address. The courier will contact the Customer by phone and coordinate a suitable time for delivery. In case of an unsuccessful delivery attempt, the consignment will be deposited in the post office of the place of residence and the Customer will be notified of the arrival of the postal item by e-mail to the Customer's e-mail address or by ordinary mail to the mailbox. The product is kept in the post office for 14 calendar days. If the Customer does not pick up the Product within the aforementioned term, the Customer is obliged to reimburse the costs related to repeated shipping.
6.7. By choosing the Itella SmartPost parcel machine as the method of delivery, the Product will reach the parcel machine chosen by the Customer within 5 working days as of sending the order confirmation to the Customer's e-mail address.
The Customer will be notified of the arrival of the product at the parcel machine by an SMS message, which includes the door code, the location of the parcel machine, the return code and the end of the storage term. The product is stored in the parcel machine for 7 calendar days. After the expiration of the term, the Product will be sent back to the E-store. If the Customer does not pick up the Product within the aforementioned term, the Customer is obliged to reimburse the costs related to repeated shipping.
6.8. The Client is obliged to maintain clause 6.6. this SMS message until the end of the 14-day return period. The Customer can exchange or return the Product if necessary, using the return code in the same SMS.
6.9. If the Customer has placed the order on a weekend (in the period after 3 pm on Friday until 9 am on Monday) or on a public holiday, the term of 5 working days will take effect on the first working day following the weekend or public holiday at 9 am.
6.10. The Customer is obliged to check the correctness of the contact information provided before placing the order in order to avoid delays and misunderstandings during the delivery of the Products. The Seller shall not be liable for delays and misunderstandings during the delivery of the Products, if the delay or misunderstanding is due to the inaccuracy or correctness of the information provided by the Customer when placing the order.
6.11. If the Product does not reach the Customer in good condition and in a sealed package, the Customer is obliged to notify the E-shop by sending a corresponding letter to the e-mail address: email@example.com or by calling +372 5236471
6.12. We try to pack our products in boxes / packages in the second round. Let's take care of the environment!
Order return and exchange
7.1. The customer has the right to withdraw from the order within 14 days without giving a reason and to exchange or return the ordered Product / Products. This 14-day period starts from the moment the Customer receives the Order.
7.2. In order to return / exchange the products, a withdrawal application must be submitted to the Seller within 14 days of receipt of the goods. The withdrawal can be submitted as follows:
- Send the completed return / withdrawal form together with the returned products to the Seller
- By sending a free-form unambiguous e-mail to firstname.lastname@example.org
Returns received by the seller will only be accepted with a completed return form or application.
7.3. The consumer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the logistics company within the aforementioned period. The trader has the right to refuse to make refunds until he has returned the item which is the subject of the contract or until the consumer has provided proof that he has returned the item, whichever is earlier.
7.4. Replaceable or returnable The product must not be damaged, The product must be in the original packaging. If the condition of the object to be returned deteriorates, the Customer is liable for the decrease in value due to the use of the object only if he has used the object in another way than is necessary to ascertain the nature, properties and functioning of the object. In order to ascertain the nature, characteristics and functioning of the item, the Customer should handle and use the item only as he would normally be allowed to do in the store.
7.5. Products in open packaging cannot be returned.
7.6. The Customer is obliged to always open the packaging of the Product carefully, without damaging it. If the package cannot be opened without damaging it, return of the Product in the original packaging is not required.
7.7. If the delivery method was Omniva parcel machine, the Order can be exchanged or returned via Omniva parcel machine using the return code included in the original SMS. Instructions for returning at the parcel machine: https://www.omniva.ee/teenused/demo/. If you use the return code, the return is free and the return will reach the e-shop within 3 working days. The E-shop will send a confirmation to the Customer's e-mail about the receipt of the product.
7.8. If the Post Office or Courier was chosen as the delivery method, the Order can be exchanged or returned by taking it to a post office of your choice. The barcode on the Product's purchase packaging is required to exchange and return the Product. Returns from the post office are free of charge and the return will reach the e-shop within 3 working days. The E-shop will send a confirmation to the Customer's e-mail about the receipt of the product.
7.9. In case of exchange, the E-shop will send the Customer a new Product immediately after receiving the Product to be exchanged. The costs related to the exchange shall be borne by the Seller.
7.10. The product can only be exchanged for the same product.
7.11. The Seller will return the purchase amount to the Customer within 14 days of receiving the return application. The return is made to the same current account from which the Customer paid for the returned order.
7.12. Upon returning the order, the Seller shall return to the Customer the entire amount received on the basis of the contract, including the delivery cost of the order paid by the Customer. If the order is partially returned and a delivery cost has been added to the order, the Seller may return the delivery cost in proportion to the number of returned products.
7.13. The refund will be received in the Customer's bank account no later than on the next banking day. In case of credit card payment according to the terms and conditions of the Customer's bank.
Procedure for submitting claims
8.1. The 2-year term for submission of claims provided for in § 218 (2) of the LPA applies to the Products sold.
8.2. In case of non-compliance or defects of the product, the Customer undertakes to notify the Seller immediately, but not later than within 2 months after the occurrence of the defect, by sending the buyer's contact details, exact description of the problem and order number to email@example.com. If a defect occurs, please stop using the product immediately.
8.3. All claims will be reviewed and the Client will be contacted as soon as possible, but not later than within 15 days from the receipt of the claim.
8.4. During the first six months from the delivery of the thing to the Client, it is assumed that the defect already existed at the time of delivery of the thing. It is the trader's responsibility to rebut that presumption. If a claim is submitted, the seller shall always bear the costs related to the repair or replacement of the thing, in particular transport, postage, labor, travel and material costs (§ 222 (4) of the LPA) within the first six months after handing over the thing to the Customer. For the next 1.5 years, the Seller will bear the respective costs only if the claim was justified.
8.5. The Consumer has the right to demand from the Seller a reduction of the purchase price of the Product or termination of the contract and a refund for the goods if the Seller is unable to replace the product or the replacement fails, the Seller has not eliminated the defect within a reasonable time.
8.6. In the event of non-compliance of the goods with the terms of the contract, the consumer can rely on the legal remedies provided by law, including demanding performance of the contract, lowering the price, demand compensation for damage and canceling the contract.
8.7. In the event of non-compliance of the Product with the terms of the contract, the Seller shall bear the costs related to the replacement of the Product, in particular transport, postage, labor, travel and material costs.
8.8. The Seller shall not be liable for damages caused by improper use of the ordered products, as well as for delays in delivery, if this is due to circumstances beyond the Seller's control and / or due to force majeure beyond its control (force majeure).
8.9. The Seller shall not reimburse the expenses incurred by the Customer in case of non-compliance or defects of the product and shall not be liable for them if: the value of the product has decreased / the product has been damaged due to the Customer's fault, the defects have arisen As a result of non-compliance with the maintenance instructions, the value of the product has decreased due to natural wear and tear during normal use, there is no proof of purchase.
9.2. The Seller is responsible for the sales price of the Product.
9.3. The customer undertakes to use the E-store service only for purposes in accordance with law and good practice.
10.1. The Customer gives the Seller a clear and informed consent to the processing of his / her personal data.
10.2. Personal data that has become known to the Seller shall be entered in the customer register and shall be used for the provision of sales services and the offering of goods to the Customer.
10.3 The Seller retains the contact details and information on the purchases entered by the Customer in the course of making purchases about the Customer. This information is treated as confidential and processed in accordance with the Personal Data Protection Act. Personal data necessary for sending the Products to the Customer will be forwarded to the company providing the courier service.
10.4. The Seller may use the Customer's personal data to send information about special offers and campaigns to the Customer by e-mail only if the Customer has given his consent.
10.5. The data communication between the Customer and the banks and the card payment center is encrypted, which ensures the security of the Customer's personal data and bank data.
The payment is made outside the E-store environment, in the secure payment environment of the respective bank or service provider. The e-shop does not have access to the Customer's bank data and credit card data.
10.6. Personal data is processed by Balovelance OÜ, Viru 12-2, Tallinn, 10140. Reg. no.14176814
11.2. The sales contract between the Seller and the Customer enters into force upon receipt of the purchase amount payable to the Seller's current account.
11.4. The Seller has the right to cancel the order if the price of the Product displayed in the E-store was incorrect due to a technical error.
12.1. Disputes between the Customer and the Seller will be resolved through negotiations.
12.2. If the Seller has refused to resolve the Consumer's complaint or the Consumer does not agree with the solution proposed by the Seller and finds that his / her rights have been violated or his / her interests have been violated, the Consumer may file a complaint with the Consumer Complaints Commission. Contacting the Commission is free of charge for the consumer and the value of the transaction must be more than 20 euros. The consumer may lodge a complaint himself or through a representative. The data of the Consumer Protection Commission are presented on the website of the Consumer Protection Board, in order to solve the problems arising in the Member States of the European Union, contact the European Union Consumer Advice Center.
13.1. The customer support phone is +372 5236471 (open weekdays from 10:00 to 17:00) and
e-mail address: firstname.lastname@example.org
Customer support is closed on public holidays.