Privacy Policy

1. Processing of personal data

The greatest value of MAKEMEBLISS OÜ is customer satisfaction. The company collects and stores customer data for the best customer service.

Direct marketing

1.1 Information on campaigns, discounts and products and services offered by MAKEMEBLISS OÜ is provided to the subscriber of the loyalty program via electronic channels and direct mail (newsletter, social media) via the data provided in the application (telephone number, e-mail).

1.2 The e-mail address and telephone number will be used to send direct marketing communications if the customer has given his consent. If the customer does not wish to receive direct marketing communications, they must select the appropriate link in the email header or contact customer support.

1.3 If personal data is processed for direct marketing purposes, the customer has the right to object at any time to the initial and further processing of personal data, including profiling related to direct marketing, by notifying the customer support by e-mail.

1.4 For more information, please contact us by e-mail: info@makemebliss.eu

Access, rectification and transfer of personal data

1.5 Personal data can be accessed and corrections made to the online store's user profile. If the purchase has been made without a user account, the personal data can be accessed via klint support.

1.6 A transfer request submitted by e-mail will be answered within a month at the latest. Customer support will identify you and provide you with personal information applicable to the transfer.

Withdrawal of consent to the processing of personal data and deletion of personal data

1.7 If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.

1.8 Customers belonging to the Loyal Customer Program have the right to withdraw their consent for direct marketing (promotional offers, campaigns, newsletters) at any time by notifying them by e-mail: info@makemebliss.eu

1.9 To delete personal data, you must contact us by e-mail. A request for erasure shall be answered no later than one month and the period for erasure of data shall be specified.

Retention of personal data in the loyalty program

1.10 In the Loyal Customer Program, the personal and purchase data of the cardholder are stored in accordance with the requirements of the Accounting Act, upon expiry of the card and after the expiry of the specified term, personal data is automatically deleted.

1.11 Upon closing a customer account, personal data shall be deleted, unless such data needs to be retained for accounting purposes or for the resolution of consumer disputes.

1.12 In the event of a dispute over payments and consumer disputes, personal data will be kept until the claim is met or the limitation period expires (three years).

1.13 Personal data required for accounting purposes shall be kept for seven years.

1.14 MAKEMEBLISS OÜ is the chief processor of personal data, the company of MAKEMEBLISS OÜ forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS. ”

Personal Data Controller and Dispute Resolution in the Loyalty Program

1.14 Within the framework of the loyalty program, the chief processor of personal data is MAKEMEBLISS OÜ. MAKEMEBLISS OÜ has the right to transfer personal data from cooperation partners to authorized processors in order to offer the best service to card users within the framework of the loyalty program. Authorized processors have the right to process personal data only in accordance with the instructions received from MAKEMEBLISSOÜ and authorized processors are obliged to ensure the protection of personal data.

2. Security

2.1 MAKEMEBLISS OÜ implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, alteration or unauthorized access and disclosure.

2.2 MAKEMEBLISS OÜ, access to customer data - for their modification and processing - is available only to authorized persons.

2.3 In our activities, we monitor that our activities comply with all relevant activities and the relevant legislation of the European Union and the laws of the Republic of Estonia.

3. General information

3.1 The Loyal Customer Program is a loyalty program for the online store for MAKEMEBLISS OÜ.

3.2 The purpose of the loyalty program is to identify makemebliss.eu loyal customers and members and to reward them with loyalty benefits and special offers.

3.3 MAKEMEBLISS OÜ is responsible for the confidentiality of the loyalty program, customers and users.

3.4 MAKEMEBLISS OÜ has the right to change the loyalty program and the benefits offered by it.

Contacts:
Address: Viru 12, Tallinn 10140
E-mail: info@makemebliss.eu
Phone: + 372 5236471


PROCESSING OF PERSONAL DATA

The chief processor of personal data of the makemebliss.eu online store is MAKEMEBLISS OÜ located in Viru 12. The chief processor has appointed a data protection specialist, whose contact details are: e-mail info@makemebliss.ee

 What personal data is processed:
- Name, telephone number and e-mail address;
- Delivery address of the goods;
- Bank account number;
- Cost of goods and services and data related to payments (purchase history);
- Customer support information.

For what purpose is personal data processed?

Personal data is used to manage customer orders and deliver goods. Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences. The bank account number is used to return customer payments. Personal data such as e-mail, telephone number, customer name are processed in order to resolve issues related to the provision of goods and services (customer support).

Legal basis

Personal data is processed for the purpose of fulfilling the contract entered into with the customer. The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).

Data processing is performed with the consent of the customer to perform the following activities: MAKEMEBLISS OÜ processes the customer's personal data in order to offer the customer the best service and shopping experience. MAKEMEBLISS OÜ processes personal data, for example, to collect information in accordance with the purchases made, to offer targeted products and services, to conduct lotteries, to read and open newsletters, with the aim of offering the customer content of interest to him.

Recipients to whom personal data would be transmitted; security and access to data

Personal data is passed on to the online store's customer support to manage purchases and purchase history and to solve customer problems. The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. In the case of goods delivered by courier, in addition to the contact details, the customer's address will also be provided. If the online store is accounted for by the service provider, the personal data will be transferred to the service provider for accounting purposes.

The employees of the online store have access to personal data, who can access the personal data in order to resolve technical issues related to the use of the online store and to provide customer support services.

The Online Store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.

Transfer of personal data to the authorized processors of the online store (eg transport service provider and data hosting) The processing of personal data takes place on the basis of agreements concluded with the online store and the authorized processors. Authorized processors are obliged to ensure appropriate safeguards for the processing of personal data.

Access to and correction of personal data

Personal data can be accessed and corrections made to the online store's user profile. If the purchase has been made without a user account, personal data can be accessed via klint support.

Withdrawal of consent

If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.

Preservation

When closing the customer account of the online store, personal data will be deleted, unless such data needs to be kept for accounting or for resolving consumer disputes. If the purchase in the online store has been made without a customer account, the purchase history will be stored for three years. In the case of disputes related to payments and consumer disputes, personal data will be kept until the claim is fulfilled or the limitation period expires (three years). Personal data required for accounting purposes shall be kept for seven years.

Deletion

To delete personal information, contact customer support via email. A request for erasure shall be answered no later than one month and the period for erasure of data shall be specified.

Transfer

A transfer request submitted by e-mail will be answered within one month at the latest. Customer support will identify you and provide you with personal information applicable to the transfer.

Direct marketing communications; solving arguments

The e-mail address and telephone number will be used to send direct marketing messages if the customer has given his consent. If the customer does not wish to receive direct marketing notifications, select the appropriate link in the email header or contact customer support. If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of his personal data, including profiling related to direct marketing, by notifying customer support by e-mail.

Disputes related to the processing of personal data are resolved through customer support (e-mail: info@makemebliss.eu). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

Contact:
E-mail: info@makemebliss.eu