ÜLDTINGIMUSED

Üldtingimused

1.1. makemebliss.eu e-pood müüb MAKEMEBLISS OÜ kuuluvaid tooteid (edaspidi Tooted).

1.2. Tingimused kehtivad õigussuhetele, mis tekivad kliendi (edaspidi Klient) ja internetiaadressil www.makemebliss.eu asuva ostukeskkonna (edaspidi E-pood) omaniku MAKEMEBLISS OÜ (edaspidi Müüja) vahel seoses E-poest Toodete ostmisega. Lisaks käesolevatele tingimustele reguleerivad E-poest Toodete ostmisel tekkivaid õigussuhteid Eesti Vabariigis kehtivad õigusaktid.

1.3. Müüja võib muuta e-poe kasutustingimusi ja toodete ning teenuste hindasid. Müüja annab muudatustest teada internetileheküljel www.makemebliss.eu. Tehingule rakendatakse tehingu toimumise hetkel kehtivaid tingimusi ja hindu.

1.4. Müüja andmed: 
MAKEMEBLISS OÜ
Viru 12-2 Tallinn 10140
Reg. nr.14176814
Telefon +372 5236471
Email: info@makemebliss.eu

Hinnad

2.1. Kõik E-poes kuvatavad hinnad on esitatud eurodes ja sisaldavad käibemaksu.

2.2. Toote hinnad ja allahindlused võivad erineda Ettevõtte jaekaupluste tootevalikust, hindadest ja allahindlustest.

Tooted

3.1. E-poes kuvatavad Tooted on reeglina laos/müüja kauplustes olemas. Nimetatud Toodete saadavust ei tagata, kuna see võib olla ekslik seoses võimalike tehniliste probleemidega programmides.

3.2. Juhul, kui Klient esitab tellimuse, kuid ilmneb, et antud Toode Müüjal puudub, ei ole E-poel võimalik antud tellimust täita. Antud juhul tagastatakse Kliendile kogu ostusumma kohe peale toote puudumise selgumist.

3.3. E-poes kuvatavad fotod Toodetest on illustratiivse tähendusega ning võivad vähesel määral tahtmatult erineda Toote tegelikust väljanägemisest.

Ostu sooritamine

4.1. Klient valib E-poes välja soovitud Toote ning lisab selle ostukorvi, klikkides nupul “Lisa ostukorvi”.

4.2. Tellimuse vormistamiseks tuleb Kliendil liikuda Ostukorvi lehele: menüüribal ostukorvi valikus klikkida nupul „Mine maksma“, misjärel suunatakse Klient tellimuse vormistamise lehele.

4.3. Pärast nõutud andmete sisestamist ja andmete õigsuse kontrollimist kinnitab Klient tellimuse klikkides „Esita tellimus“. Peale antud tegevust on tellimus kinnitatud ja müüjale edastatud.

4.4. Klient tasub Toote eest koheselt internetipanga vahendusel ning kinnitab Müüjale makse klikkides nupul “Tagasi kaupmehe juurde”.

4.5. Pärast Toote eest tasumist saadab E-pood Kliendi e-postile tellimuse kinnituse.

4.6. Klient kohustub tellimuse vormistamisel esitama tellimuse täitmiseks vajalikud, tõesed andmed.

4.7. Müüja ei vastuta tellimuse täitmisel Kliendi poolt esitatud ebakorrektsetest andmetest tingitud täitmise võimatuse või mistahes sellest tulenevate tagajärgede eest.

4.8. Müüjal on õigus loobuda tellimuse täitmisest kui tekib kahtlus Müüjale esitatud andmete õigsuses ja headele tavadele mittevastava käitumise puhul.

Makseviisid

5.1. Kauba tellimiseks tuleb lisada soovitud tooted ostukorvi. Tellimuse vormistamiseks tuleb täita nõutud andmeväljad ning valida sobiv toodete kohaletoimetamise viis. Seejärel kuvatakse ekraanile tasu suurus (eurodes), mille saab tasuda turvaliselt läbi järgnevate makseviiside:

- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay

- Visa, Mastercard, Paypal or American Express card payments

5.2. Bank link payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment - in the secure environment of the respective bank. The seller does not have access to the customer's bank and credit card details. The Agreement enters into force upon receipt of the amount due to the current account of the Online Store.

NB! When paying with a bank link, be sure to click the "Back to merchant" button on the bank's page.

5.3. Card payments are verified by the Stripe Payment interface of the E-store. The seller does not have access to the customer's bank and credit card details.

5.4. You can pay for the ordered products to the MakeMeBliss current account at LHV Pank - MAKEMEBLISS OÜ EE517700771002402809. Please write the order number in the explanation.

Delivery
6.1. The goods are sent to the following countries: Estonia

6.2. The customer can choose between different methods of product delivery. The arrival of the product depends on the postal service chosen by the Customer.

Assembly time: up to 3 working days. (After making the purchase, the Online Store will complete the order within three working days at the latest and hand it over to the logistics partner chosen by the Customer for delivery)

Delivery time: up to 5 working days. Makemebliss.eu is not responsible for delays caused by the postal service provider in delivering the goods to the buyer.

6.3. By choosing the Omniva parcel machine as the method of delivery, the Product will reach the parcel machine chosen by the Customer within 5 working days as of sending the order confirmation to the Customer's e-mail address.
The Customer will be notified of the arrival of the product at the parcel machine by an SMS message, which includes the door code, the location of the parcel machine, the return code and the end of the storage term. The vending machines are open 24 hours. The product is stored in the parcel machine for 7 calendar days. After the expiration of the term, the Product will be sent back to the E-store. If the Customer does not pick up the Product within the aforementioned term, the Customer is obliged to reimburse the costs related to repeated shipping.

6.4. The Client is obliged to maintain clause 7.2. this SMS message until the end of the 14-day return period. The Customer can exchange or return the Product if necessary, using the return code in the same SMS.

6.5. By choosing the Post Office as the method of delivery, the Product will reach the post office chosen by the Customer within 5 working days as of sending the order confirmation to the Customer's e-mail address. Upon arrival of the Product at the post office, the Customer will be notified by an SMS message containing information about the post office where the Customer will receive the Product. The product is kept in the post office for 14 calendar days. After the expiration of the term, the Product will be sent back to the E-store.

6.6. By choosing Courier as the delivery method, the Product will reach the address chosen by the Customer within 5 working days as of sending the order confirmation to the Customer's e-mail address. The courier will contact the Customer by phone and coordinate a suitable time for delivery. In case of an unsuccessful delivery attempt, the consignment will be deposited in the post office of the place of residence and the Customer will be notified of the arrival of the postal item by e-mail to the Customer's e-mail address or by ordinary mail to the mailbox. The product is kept in the post office for 14 calendar days. If the Customer does not pick up the Product within the aforementioned term, the Customer is obliged to reimburse the costs related to repeated shipping.

6.7. By choosing the Itella SmartPost parcel machine as the method of delivery, the Product will reach the parcel machine chosen by the Customer within 5 working days as of sending the order confirmation to the Customer's e-mail address.
The Customer will be notified of the arrival of the product at the parcel machine by an SMS message, which includes the door code, the location of the parcel machine, the return code and the end of the storage term. The product is stored in the parcel machine for 7 calendar days. After the expiration of the term, the Product will be sent back to the E-store. If the Customer does not pick up the Product within the aforementioned term, the Customer is obliged to reimburse the costs related to repeated shipping.

6.8. The Client is obliged to maintain clause 6.6. this SMS message until the end of the 14-day return period. The Customer can exchange or return the Product if necessary, using the return code in the same SMS.

6.9. If the Customer has placed the order on a weekend (in the period after 3 pm on Friday until 9 am on Monday) or on a public holiday, the term of 5 working days will take effect on the first working day following the weekend or public holiday at 9 am.

6.10. The Customer is obliged to check the correctness of the contact information provided before placing the order in order to avoid delays and misunderstandings during the delivery of the Products. The Seller shall not be liable for delays and misunderstandings during the delivery of the Products, if the delay or misunderstanding is due to the inaccuracy or correctness of the information provided by the Customer when placing the order.

6.11. If the Product does not reach the Customer in good condition and in a sealed package, the Customer is obliged to notify the E-shop by sending a corresponding letter to the e-mail address: info@makemebliss.eu or by calling +372 5236471

6.12. We try to pack our products in boxes / packages in the second round. Let's take care of the environment!

Order return and exchange
7.1. The customer has the right to withdraw from the order within 14 days without giving a reason and to exchange or return the ordered Product / Products. This 14-day period starts from the moment the Customer receives the Order.

7.2. In order to return / exchange the products, a withdrawal application must be submitted to the Seller within 14 days of receipt of the goods. The withdrawal can be submitted as follows:

- Saatke täidetud tagastus- /taganemisvorm koos tagastatud toodetega Müüjale

- Saates vabas vormis üheselt mõistetava e-kirja info@makemebliss.eu
Müüjasaadud tagastusi aktsepteeritakse ainult täidetud tagastusvormi või -avaldusega.

7.3. Tarbija peab kauba tagastama 14 päeva jooksul alates taotluse esitamisest või tõendama, et ta on kauba eespool nimetatud tähtaja jooksul logistikaettevõttele üle andnud. Kauplejal on õigus keelduda tagasimaksete tegemisest seni, kuni ta on tagastanud lepingu esemeks oleva eseme, või kuni tarbija on esitanud tõendi, et ta on kauba tagastanud, olenevalt sellest, kumb on varasem.

7.4. Replaceable or returnable The product must not be damaged, The product must be in the original packaging. If the condition of the object to be returned deteriorates, the Customer is liable for the decrease in value due to the use of the object only if he has used the object in another way than is necessary to ascertain the nature, properties and functioning of the object. In order to ascertain the nature, characteristics and functioning of the item, the Customer should handle and use the item only as he would normally be allowed to do in the store.

7.5. Products in open packaging cannot be returned.

7.6. The Customer is obliged to always open the packaging of the Product carefully, without damaging it. If the package cannot be opened without damaging it, return of the Product in the original packaging is not required.

7.7. If the delivery method was Omniva parcel machine, the Order can be exchanged or returned via Omniva parcel machine using the return code included in the original SMS. Instructions for returning at the parcel machine: https://www.omniva.ee/teenused/demo/. If you use the return code, the return is free and the return will reach the e-shop within 3 working days. The E-shop will send a confirmation to the Customer's e-mail about the receipt of the product.

7.8. If the Post Office or Courier was chosen as the delivery method, the Order can be exchanged or returned by taking it to a post office of your choice. The barcode on the Product's purchase packaging is required to exchange and return the Product. Returns from the post office are free of charge and the return will reach the e-shop within 3 working days. The E-shop will send a confirmation to the Customer's e-mail about the receipt of the product.

7.9. In case of exchange, the E-shop will send the Customer a new Product immediately after receiving the Product to be exchanged. The costs related to the exchange shall be borne by the Seller.

7.10. The product can only be exchanged for the same product.

7.11. The Seller will return the purchase amount to the Customer within 14 days of receiving the return application. The return is made to the same current account from which the Customer paid for the returned order.

7.12. Upon returning the order, the Seller shall return to the Customer the entire amount received on the basis of the contract, including the delivery cost of the order paid by the Customer. If the order is partially returned and a delivery cost has been added to the order, the Seller may return the delivery cost in proportion to the number of returned products.

7.13. The refund will be received in the Customer's bank account no later than on the next banking day. In case of credit card payment according to the terms and conditions of the Customer's bank.

Procedure for submitting claims
8.1. The 2-year term for submission of claims provided for in § 218 (2) of the LPA applies to the Products sold.

8.2. In case of non-compliance or defects of the product, the Customer undertakes to notify the Seller immediately, but not later than within 2 months after the occurrence of the defect, by sending the buyer's contact details, exact description of the problem and order number to info@makemebliss.eu. If a defect occurs, please stop using the product immediately.

8.3. All claims will be reviewed and the Client will be contacted as soon as possible, but not later than within 15 days from the receipt of the claim.

8.4. During the first six months from the delivery of the thing to the Client, it is assumed that the defect already existed at the time of delivery of the thing. It is the trader's responsibility to rebut that presumption. If a claim is submitted, the seller shall always bear the costs related to the repair or replacement of the thing, in particular transport, postage, labor, travel and material costs (§ 222 (4) of the LPA) within the first six months after handing over the thing to the Customer. For the next 1.5 years, the Seller will bear the respective costs only if the claim was justified.

8.5. The Consumer has the right to demand from the Seller a reduction of the purchase price of the Product or termination of the contract and a refund for the goods if the Seller is unable to replace the product or the replacement fails, the Seller has not eliminated the defect within a reasonable time.

8.6. In the event of non-compliance of the goods with the terms of the contract, the consumer can rely on the legal remedies provided by law, including demanding performance of the contract, lowering the price, demand compensation for damage and canceling the contract.

8.7. In the event of non-compliance of the Product with the terms of the contract, the Seller shall bear the costs related to the replacement of the Product, in particular transport, postage, labor, travel and material costs.

8.8. The Seller shall not be liable for damages caused by improper use of the ordered products, as well as for delays in delivery, if this is due to circumstances beyond the Seller's control and / or due to force majeure beyond its control (force majeure).

8.9. Müüja ei hüvita Kliendi poolt toote mittevastavuse või puuduste korral tekkinud kulusid ega vastuta nende eest, kui: toote väärtus on vähenenud / toode on kliendi süül kahjustatud, defektid on tekkinud hooldusjuhendite täitmata jätmise tõttu, toote väärtus on vähenenud normaalse kasutamise ajal loomuliku kulumise tõttu, puudub ostutõend.

Vastutus
9.1. Müüja ja Klient vastutavad teineteise ees kahju eest, mis on teisele poolele tekitatud käesolevate kasutustingimuste rikkumisega Eesti Vabariigis kehtivates õigusaktides sätestatud juhtudel ja ulatuses.

9.2. Müüja vastutab Toote müügihinna eest.

9.3. Klient kohustub kasutama E-poe teenust ainult seaduse ja heade tavade kohaselt.

Privaatsuspoliitika
10.1. Klient annab Müüjale selge ja teadliku nõusoleku oma isikuandmete töötlemiseks.

10.2. Müüjale teatavaks saanud isikuandmed kantakse kliendiregistrisse ning neid kasutatakse Kliendile müügiteenuse osutamiseks ja kaupade pakkumiseks.

10.3 Müüja säilitab Kontaktandmed ja andmed Kliendi kohta ostude tegemise käigus Tehtud ostude kohta. Seda teavet käsitletakse konfidentsiaalsena ja töödeldakse vastavalt isikuandmete kaitse seadusele.

10.4. Müüja võib kliendi isikuandmeid kasutada kliendi poolt e-posti teel eripakkumiste ja kampaaniate kohta teabe saatmiseks ainult juhul, kui Klient on selleks nõusoleku andnud.

10.5. Kliendi ja pankade ning kaardimaksekeskuse vaheline andmeside on krüpteeritud, mis tagab Kliendi isikuandmete ja pangaandmete turvalisuse.
Makse tehakse väljaspool E-poe keskkonda vastava panga või teenusepakkuja turvalises maksekeskkonnas. E-poes puudub juurdepääs Kliendi pangaandmetele ja krediitkaardi andmetele.

10.6. Isikuandmeid töötleb Balovelance OÜ, Viru 12-2, Tallinn, 10140. Reg. nr.14176814

Kasutustingimused ja muutmine
11.1. Registreerudes e-poes või ostes, nõustub Klient E-poe kasutustingimustega ja kohustub neid täitma.

11.2. Müüja ja Kliendi vaheline müügileping jõustub Müüja arvelduskontole tasumisele kuuluva ostusumma laekumisel.

11.3. Müüja võib muuta E-poe kasutustingimusi ja toodete hindu. Muudatustest teatamine avaldatakse E-poe keskkonnas. Tehingule rakendatakse tehingu ajal kehtivad tingimused ja hinnad.

11.4. Müüjal on õigus tellimus tühistada, kui E-poes kuvatud Toote hind oli tehnilise vea tõttu vale.

Muud tingimused
12.1. Vaidlused Kliendi ja Müüja vahel lahendatakse läbirääkimiste teel.

12.2. Kui Müüja on keeldunud Tarbija pretensiooni lahendamisest või Tarbija ei nõustu Müüja pakutud lahendusega ja leiab, et tema õigusi on rikutud või tema huve on rikutud, võib Tarbija esitada tarbijakaebuste komisjonile kaebuse. Komisjoniga ühenduse võtmine on tarbijale tasuta ja tehingu väärtus peab olema üle 20 euro. Tarbija võib esitada kaebuse ise või esindaja kaudu. Tarbijakaitsekomisjoni andmed on esitatud Tarbijakaitseameti veebilehel, et lahendada Euroopa Liidu liikmesriikides tekkivaid probleeme, võtke ühendust Euroopa Liidu tarbijanõustamiskeskusega.

Klienditugi
13.1. Klienditoe telefon on +372 5236471 (avatud tööpäeviti kella 10.00-17.00) ja
E-posti aadress: info@makemebliss.eu
Klienditugi on riigipühadel suletud.